FIELD MANUAL / INDIAN ECOMMERCE
An order isn't
a delivery.
The sale is still on the road. Practical guides to COD, RTO, courier bills and payment fees for the people who have to make the numbers work.
THE MANUAL / LAUNCH EDITION
Before the next dispatch.
- PAYMENT COLLECTION01
Cash on delivery charges: read the whole bill
Understand COD collection fees, shipping and return costs in India. Read the fee formula, check a worked example and reconcile what reaches your bank.
7 MIN READ - DELIVERY EXCEPTIONS02
NDR management: a failed-delivery desk routine
Build an NDR routine for failed deliveries: verify the reason, contact the buyer, send useful reattempt instructions and measure delivery outcomes.
8 MIN READ - FREIGHT & BILLING03
Shiprocket shipping rates: compare the full cost
Check Shiprocket plans and shipping quotes with dated public prices. Account for packed weight, COD, RTO and plan fees before choosing a courier.
7 MIN READ - RETURN TO ORIGIN04
RTO reduction: fix the cause before dispatch
Reduce return-to-origin losses with better COD checks, delivery promises and NDR follow-up. Use a rupee worksheet to choose the next fix for your store.
7 MIN READ - PAYMENT GATEWAYS05
Payment gateway charges in India: compare fees
Compare Razorpay, Cashfree and PayU payment gateway charges in India, checked 06 Nov 2026. Separate standard fees, promotional offers, GST and settlement costs.
7 MIN READ
FOR THE PERSON ON THE ORDER DESK
The costs after
the conversion.
Ad reports stop at the purchase. Your work continues through a missed call, an address correction, a return and a courier deduction.
We cover those handoffs with public documentation, dated prices and calculations you can repeat. Written by the Boring Commerce performance team for ops and growth leads.
How we check the facts →Next on the dispatch sheet
Find the leak between
order and delivery.
A free review of your COD share, RTO rate and checkout. We connect delivery losses to the paid growth decisions behind them.